Returns and Exchanges Policy

At Reconnect To Wholeness, I take immense pride in the artistry and craftsmanship poured into every piece of jewellery I create. Each piece is handcrafted with care in my studio, using artisanal techniques and, where applicable, natural materials. This means that small variations in colour, texture, finish and form are part of the unique character of handmade jewellery — no two pieces are exactly alike.

I want you to be completely delighted with your purchase. If, for any reason, you are not satisfied, please read the policy below.

Standard items: returns and exchanges

For standard, non-personalised items purchased online, you have the right to cancel your order within 14 days of receiving it.

To return an eligible item:

• Please notify Kasia Laviers of your intention to return the item within 14 days of receiving your order.
• Once you have told me you wish to cancel, you must return the item within 14 days.
• Items must be returned unworn, undamaged, and in their original condition.
• Please include all original packaging, including the presentation box, so the item is protected during transit.

You may handle an item only as you would in a shop. If an item is returned showing signs of wear, damage, alteration or use beyond what is necessary to inspect it, I may make a deduction from any refund to reflect the loss in value.

Pierced earrings: hygiene

For health and hygiene reasons, pierced earrings can only be returned if they are unworn and any hygiene seal or tamper-evident packaging remains intact.

If the hygiene seal has been broken or the earrings have been worn, I am unable to accept a return or exchange unless the item is faulty or was incorrectly described.

This does not affect your statutory rights in relation to faulty, damaged or misdescribed items.

Custom, bespoke and personalised orders

I love creating one-of-a-kind pieces made especially for you. Custom, bespoke and personalised orders — including pieces with engraving, handwriting, fingerprints, memorial inclusions, made-to-order designs, custom sizing, or specially sourced gemstones — cannot usually be cancelled, returned or exchanged once work has begun.

This is because these pieces are made to your specifications or are clearly personalised.

However, this does not affect your rights if an item is faulty, not as described, or not made with reasonable care and skill.

Faulty or incorrect items

I take great care with every piece. If your item arrives faulty, damaged, incorrectly described, or is not of satisfactory quality, please contact Kasia Laviers as soon as possible and preferably within 14 days of receiving it.

Under the Consumer Rights Act 2015, you may have a short-term right to reject faulty goods and receive a full refund within 30 days of delivery. After this period, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.

Where an item is confirmed to be faulty, damaged in transit, or incorrectly supplied, I will arrange an appropriate repair, replacement or refund and reimburse reasonable return postage costs.

Return postage

Except where an item is faulty, damaged, or incorrectly described, you are responsible for the cost of return postage.

I strongly recommend using a tracked and insured postal service, such as Royal Mail Tracked or Special Delivery, particularly for higher-value pieces. Kasia Laviers cannot accept responsibility for items lost or damaged while being returned, so please retain proof of postage until your refund or exchange has been confirmed.

Refunds

Once your return has been received and inspected, I will let you know the outcome.

For eligible cancellations, refunds will be made using the original payment method. Delivery costs will be refunded at the standard delivery rate where required by law; upgraded delivery costs are not refundable. I may wait to issue a refund until I have received the returned item or evidence that it has been posted back, whichever is earlier.

How to arrange a return

To begin a return or exchange, please contact Kasia Laviers with:

• Your name
• Your order number
• The item you wish to return
• The reason for your return or exchange
• Photographs, if the item is faulty or damaged

I will then provide the return address and further instructions.